AI Voice Agent — full feature list
Every missed call is a customer calling your competitor next. Here is everything your AI receptionist does about that — all of it included on every plan.
Lunch rush, Sunday morning, 2am emergency: your line gets picked up on the first rings, every single time. No hold music, no voicemail, no "call back during business hours."
Paste your web address and the platform reads your services, pricing, and service area, then drafts your receptionist's knowledge for you. You review every line before it takes a call — and refresh it in one click whenever your site changes.
Ask a real question, get a real answer — then the conversation moves forward. No scripted monologue steamrolling the person who called with something specific.
If a fact isn't in its knowledge, your agent says the owner will confirm it — it does not guess, improvise prices, or make promises you never made. You see every question it couldn't answer, teach it once, and it knows forever.
Flip one setting and your agent switches to natural, fluent Spanish the moment a caller does — the whole call, including reading back phone numbers — and follows them back if they switch again.
Audition hundreds of natural voices speaking your own greeting and choose the one that sounds like your shop. Swap any time — your agent keeps everything it knows.
One question at a time, in a real conversation arc: learn what they need, build the want, then present the one right option — never a menu, never a price-sheet dump.
Name, business, phone, email, what they wanted, how urgent — collected naturally and read back for accuracy, digit by digit. The lead that reaches you is one you can actually act on.
Connect your calendar and your agent offers actual open times and books them during the call — with buffers and availability respected, and a confirmation on its way before they hang up.
Type "stop offering the small package to restaurants" in your dashboard and your live agent follows the rule on its very next call. No tickets, no re-training cycle, no prompt engineering.
Teach it once that Ybor is "EE-bore" and your agent says your neighborhood, your brand, and your customers' names right — small detail, big credibility.
Booked — Thursday 9:00 AM
When a caller is ready to buy, your agent rings you first and briefs you privately — who's calling, what they want, how serious — then bridges the call. You answer already knowing the pitch.
If your voicemail answers instead of you, the agent detects it, says nothing, and returns to the caller with a callback promise — your mailbox never collects a robot monologue and the caller never hears dead air.
Can't take the transfer? The agent confirms the caller's number, promises the callback, closes politely, and the complete lead is already in your dashboard and your text messages.
Hot lead captured? You get a text with the details while the caller's coffee is still warm — because speed-to-lead is the whole game.
Private briefing (caller can't hear)
Dana Reyes — water heater replacement, ready to book today. Bridging you now.
Voicemail picks up? It says nothing and takes a message instead.
Weird day? Tap Pause and every call rings your phone instead; tap again and your agent is back on duty with everything exactly as you left it.
Family, your accountant, key suppliers — numbers you trust ring your phone directly, never hear the agent, and never receive an automated text.
AI always · AI after hours · you by day with text-back · text-back only. Set your hours once and the line routes itself; change modes any time from Settings — it's a toggle, not a plan change.
Your choice, per business: a receptionist persona, or an up-front "I'm the AI assistant" greeting with honest answers if callers ask. The preview shows exactly what changes before you publish.
A natural voice announces "this call may be recorded" before your agent greets — on by default, because several states require every party's consent. Turn it off and recording and transcripts turn off with it: callers who weren't told are never recorded, period.
Recording, full transcript, AI summary, and outcome on every call, in your dashboard the moment it ends — settle any "but I told them…" in thirty seconds.
Repeat callers are flagged with their entire history — every prior call one click away — so you see the relationship, not just a phone number.
Each call is scored for how it felt, not just what was said — so a frustrated customer surfaces before they become a one-star review.
Every lead lands in your dashboard and can be pushed to your CRM, your inbox, or anything Zapier reaches — with delivery status you can verify, not hope about.
Calls and leads export to CSV whenever you want — including the day you cancel. Your data is yours; that's a promise on our pricing page, in writing.
Agent: Thanks for calling! How can I help?
Caller: I need a quote on a water heater…
Recording · word-for-word transcript · AI summary · all searchable
Put a receptionist on it in minutes — and hear it answer before you pay a dime of setup.
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