Terms of Service
Effective: September 7, 2026
Last updated: September 7, 2026
These Terms of Service ("Terms") govern your use of crushitengine.com and the Crush It Engine platform (the "Service"), operated by Crush It Media Group LLC, doing business as Crush It Engine ("Crush It Engine," "we," "us," or "our"). By creating an account or using the Service you agree to these Terms.
1. The Service
Crush It Engine provides AI-powered phone answering ("AI Voice Agent") and missed-call text-back ("Text-Back") services for businesses, including telephone numbers, call handling, call recording and transcription, SMS messaging, lead capture, and related dashboards.
2. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. The Service is offered to businesses; you represent that you are using it for business purposes and are authorized to bind your business.
3. Your customers and your obligations
You — not Crush It Engine — own the relationship with your callers and customers. You are responsible for: (a) having any consents required to record calls and to send text messages to your contacts under applicable law (including the TCPA and state law); (b) the accuracy of the business information you supply to your AI agent; and (c) how you use captured lead data. The platform provides compliance tooling (recording disclosures, STOP/HELP handling, quiet hours, opt-out records), but tooling is not legal advice and does not transfer your legal obligations to us.
If you enable the Speed-to-Lead service, the platform responds to leads you receive from third-party marketplaces (such as Angi, Thumbtack, Yelp, Google Local Services Ads, or Meta lead ads) by text and, where you enable it, by phone. You represent that each such lead is a genuine inquiry in which the consumer asked to be contacted about your services, and that your use of those leads complies with the marketplace's own terms and with applicable law. The same opt-out, quiet-hour, and carrier-registration protections apply to these messages as to all others.
4. Telephone numbers
Numbers we provision for you are yours to use while your subscription is active. You may port your number away at any time; we will not hold your number hostage. Numbers may be reclaimed after extended non-payment.
5. Acceptable use
You agree to the Acceptable Use Policy, which is part of these Terms. We may suspend service for violations that create legal, carrier, or platform risk.
6. Fees and billing
Plans are billed monthly in advance, month-to-month, cancel anytime, as described in the Billing & Refund Policy. Carrier registration fees (A2P 10DLC) may be passed through at cost. Detected spam calls are not counted against your included minutes.
7. AI outputs
The Service uses artificial intelligence to conduct conversations. AI can make mistakes. You are responsible for reviewing your agent's configuration and knowledge, and for correcting it using the tools provided. We do not guarantee any particular conversation outcome.
8. Recordings, transcripts, and data
Call recordings, transcripts, messages, and captured leads are stored so you can use the Service and are treated as described in the Privacy Policy and Call Recording & AI Disclosure.
9. Intellectual property
We own the Service, including our software, agent templates, and prompts. You own your business content and your customer data. You grant us the license needed to operate the Service on your behalf.
10. Third-party services
The Service depends on telephony carriers, AI model providers, and hosting providers. Their availability affects ours; we are not liable for third-party outages beyond refunding affected fees where required by the Billing & Refund Policy. Where you connect optional integrations — CRM and field-service tools, or lead marketplaces such as Angi, Thumbtack, Yelp, Google Local Services Ads, and Meta — those services are controlled by their providers and subject to their own terms; we are not responsible for their availability, changes, or the content or accuracy of the leads or data they send.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING FITNESS FOR A PARTICULAR PURPOSE. See the Disclaimer — we do not promise business results.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OR LOST LEADS.
13. Indemnification
You will defend and indemnify us against claims arising from your content, your use of the Service in violation of law (including telemarketing, recording-consent, and messaging laws), or your violation of these Terms.
14. Governing law and venue
These Terms are governed by the laws of the State of Florida. Exclusive venue for disputes is the state and federal courts located in Hillsborough County, Florida.
15. Changes
We may update these Terms. Material changes will be reflected by updating the "Last updated" date above and, for significant changes, by notice in the product. Continued use after changes is acceptance.
16. Contact
Crush It Media Group LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702 · support@crushitengine.com