Billing & Refund Policy

Effective: September 7, 2026
Last updated: September 29, 2026

This policy describes billing for the Crush It Engine platform, operated by Crush It Media Group LLC, doing business as Crush It Engine.

1. Plans and billing cycle

Plans are billed in advance, monthly or yearly as you choose at purchase. Monthly plans have no long-term contract. Yearly plans are paid for the year up front at the yearly price shown at purchase. There are no setup fees unless expressly stated at purchase. Each service you subscribe to (for example AI Voice Agent, Text-Back, Speed-to-Lead, Reputation, or Cloud PBX) is billed as its own subscription; a service bought alongside another may be priced as an add-on, as shown at purchase. Cancelling one service does not cancel the others.

Cloud PBX lines and numbers. Cloud PBX includes the number of lines shown at purchase. Extra lines, extra business numbers (local or toll-free), and call tracking numbers beyond those included are billed monthly at the prices shown at purchase, on your account's billing cycle. Inviting team members without a phone line is free.

Additional locations. Each location is its own plan with its own number, minutes, and settings, and is billed on your account's billing cycle. A location added partway through a billing period is charged a prorated amount up to your next renewal date, so all locations renew together. Any multi-location discount is as shown at purchase and is not combined with the yearly-billing discount. A location removed during a yearly period stays active until the renewal date and is not refunded for the unused months. You can switch from monthly to yearly billing at any time; a switch from yearly to monthly takes effect at your next renewal.

2. Included minutes and usage

Each AI Voice plan includes a set number of AI call minutes per month, as shown at purchase. The monthly allotment applies to monthly and yearly plans alike and resets on the first day of each calendar month in your business's time zone. Only calls handled by the AI receptionist count; calls our platform classifies as spam, calls you answer yourself, and team-phone calls do not.

Your AI keeps answering after you reach your included minutes. Minutes beyond your monthly allotment are charged at the per-minute rate shown at purchase (currently $0.50 per minute), calculated from your total AI call time for the month and rounded up to the next whole minute once per month, not per call. Extra minutes are added to your next monthly invoice, or, on yearly plans, invoiced shortly after the month ends. Your dashboard shows minutes used and extra minutes as they accrue, and we notify you when you reach 80% and 100% of your included minutes.

3. Carrier registration fees

U.S. carriers require A2P 10DLC registration for business texting. Registration fees charged by carriers/registrars may be passed through at cost and are non-refundable once filed.

4. Cancellation

Cancel anytime from the dashboard or by emailing support@crushitengine.com. Cancellation stops future renewals; your service continues through the end of the paid period. We do not do cancellation phone-mazes or retention gauntlets.

5. Refunds

The current billing month is generally non-refundable once service has been used. If we billed you in error, or a platform outage on our side materially prevented service, contact us within 30 days and we will refund the affected amount. Refunds are issued to the original payment method.

6. Your number

If you cancel, you may port your provisioned number away. Request porting before or promptly after cancellation; numbers may be reclaimed after extended non-payment.

7. Disputes

Please contact support@crushitengine.com before initiating a chargeback — nearly every billing issue is resolved faster that way. Charges appear from Crush It Media Group LLC.