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SMS / Text Messaging Terms

Effective: September 7, 2026
Last updated: September 29, 2026

These terms describe text messaging sent through the Crush It Engine platform, operated by Crush It Media Group LLC, doing business as Crush It Engine. They apply to messages between a subscribing business ("Customer") and people who contact that business — by calling or texting its number, by submitting a request through the business's website "Text us" form or its digital business card, or by submitting a service request to that business through a third-party lead marketplace (such as Angi, Thumbtack, Yelp, Google Local Services Ads, or Meta lead ads) — and people who are that business's customers.

1. What messages are sent

Most messages are conversational and informational: replies to your inbound call or text, missed-call follow-ups from the business you called, responses to a request you submitted through a lead marketplace, the business's website form, or its digital business card, and responses to your questions.

A business may also send you service messages about work it is doing or has done for you:

  • Appointment messages — a reminder before an appointment you booked, and, if you asked to be on its waitlist, a message when an earlier slot opens.
  • Review requests — after a job, one request to review the business, with at most one reminder. Every customer receives the same review link; requests are never limited to customers expected to leave a positive review.
  • Referral requests — after a job, a message asking whether you know anyone who could use the business, sent at most once every 90 days.
  • Call follow-ups — a short recap of what was agreed on a call you had with the business's staff, and, if you choose it while waiting on hold (for example, "press 2 and we'll text you"), a text that continues your request by message. Staff may also reply by text to a call they couldn't take.

Separately, a subscribing business may send marketing messages to its own past customers — campaigns and repeat-booking reminders. Those are a distinct consent tier, described in Section 3.

2. Consent

By calling or texting a business's number, you initiate a conversation that the business may respond to by text at that number.

If you submit a request through a business's website "Text us" form or its digital business card, you are asking that business to contact you, and you agree to receive texts from it about your request at the number you entered — by checking the consent box on a digital business card, or by sending the website form, which states this next to its Send button. For digital business card requests, the platform records the exact consent wording shown to you, the time, and your device details as proof of that consent.

If you submit a service request to a business through a third-party lead marketplace, you are asking that business to contact you, and you consent to it responding by text — and, where the business has enabled it, by phone call — at the phone number you provided in that request. These are informational, conversation-initiating messages responding to your inquiry, not marketing.

Message frequency varies with the conversation. Any automated follow-up sequence is capped and ends on your first reply, a returned call, or an opt-out; a missed-call sequence never exceeds three messages per missed call without a reply.

3. Marketing campaigns — a separate consent tier

Separately from the conversational and service messages above, a subscribing business may send promotional or marketing messages — for example, reactivation, win-back, or membership offers, and repeat-booking reminders inviting you to schedule your next service — to people who are already its customers. These messages are not the same as the conversational, informational messages described above, and they are treated as a separate consent tier:

  • They require separate, prior express consent to receive marketing texts from that business. Having called or texted a business, or having submitted a service request, is not by itself consent to receive marketing messages.
  • They are sent under a separate A2P 10DLC campaign registration for marketing traffic, distinct from the business's conversational messaging registration.
  • They honor STOP and every other opt-out keyword the same way (see Section 4), are recorded in the same audit trail, and are subject to the same quiet hours (see Section 6).
  • The subscribing business represents that it has each recipient's permission to send them marketing messages and is responsible for compliance with the TCPA and applicable law.

You can opt out of a business's marketing messages at any time by replying STOP.

4. Opt-out — honored instantly and permanently

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPT OUT (or PARAR, BAJA or CANCELAR in Spanish) at any time to stop receiving texts from that business through our platform. You can also simply ask in your own words — for example, "please stop texting me" — and we will treat it the same way. You will receive one confirmation message. Opt-out is durable: a later phone call does not restore text messaging; only replying START re-opens the channel. Every opt-out is recorded in an audit trail and enforced platform-wide, including against manual sends by the business.

5. Help

Reply HELP for assistance, or contact the business directly. Platform questions: support@crushitengine.com.

6. Quiet hours

Automated messages are not sent before 8:00 AM or after 8:00 PM in the business's local time zone.

7. Carriers and fees

Message and data rates may apply per your mobile plan. Carriers are not liable for delayed or undelivered messages. Messaging is available on major U.S. carriers; availability requires the business's A2P 10DLC registration to be approved.

8. Privacy

Message content is handled per the Privacy Policy.