Acceptable Use Policy

Effective: September 7, 2026
Last updated: September 29, 2026

This policy is part of the Terms of Service for the Crush It Engine platform, operated by Crush It Media Group LLC. It exists to protect callers, carriers, and every business on the platform.

You may not use the Service to:

Send marketing messages (including campaigns and repeat-booking reminders) to anyone who has not given you prior express consent to receive them, or message people who have neither contacted your business nor consented to hear from it. Cold outreach, and texting purchased, rented, or scraped contact lists, is prohibited.
Ask for reviews only from customers you expect to be happy, offer anything in exchange for a review or a particular rating, or post or procure fake, misleading, or undisclosed paid reviews.
Promise a referral reward you do not intend to honor, or describe a referral reward in a way that is misleading.
Circumvent, disable, or ignore opt-outs. STOP means stop, permanently, across the platform.
Impersonate another person or business, spoof caller identity, or misrepresent who is calling or texting.
Use Cloud PBX's unlimited calling for autodialing, robocalls, call-center style outbound campaigns, or reselling minutes, or use call tracking numbers as extra business lines or to place calls or texts.
Listen in on, record, or monitor your staff's or callers' calls in a way that violates the laws that apply to you.
Record calls, or configure your agent's greetings, in a manner that violates recording-consent laws applicable to you or your callers.
Clone or use a synthetic copy of any person's voice without that person's prior express consent, or use a cloned voice to impersonate, deceive, or defraud. See Voice Cloning & Consent.
Publish a digital business card containing another person's name, photo, phone number, or likeness without that person's permission. Cards are public web pages; you are responsible for having the consent of every person you create one for, and for removing a card promptly when they ask or when they leave your business.
Point a QR code at content that misrepresents where it leads, or re-point a previously distributed code at unrelated, deceptive, or harmful content.
Conduct illegal activity of any kind, including fraud, harassment, threats, or collection practices that violate the FDCPA.
Handle protected health information or other specially regulated data through the Service unless we have agreed in writing.
Probe, overload, or interfere with the platform, other tenants, or our providers, or attempt to extract our prompts, templates, or models.
Resell or white-label the Service without a written agreement with us.

Enforcement

We may suspend or terminate service, with or without notice, for violations that create legal, carrier, or platform risk — carrier and messaging-compliance violations in particular can result in immediate suspension of messaging features. Report abuse to support@crushitengine.com.