Reputation — full feature list
Google reviews are one of the biggest things deciding whether you show up in the map results — and whether a caller picks you. Here's the whole machine that turns your customers into reviews — and keeps you on the right side of Google and the FTC.
When a job wraps, the customer gets a friendly text with your Google review link. It goes out automatically after an appointment booked through us, with one tap, or from your field software through Zapier or the API (Scale plan) — no more forgetting to ask.
Screening customers by mood (sending only happy ones to Google) is called review gating, and it now breaks both Google's policy and the FTC's rules. We send everyone the same public link, so you're never the business that gets penalized.
Send right away or a few hours after the job, in your own words, mentioning the tech who did the work if you like. One reminder goes out only if they haven't replied.
Separately from review requests, customers can get a short text asking them to rate the job 1 to 5. A low score is flagged to you right away so you can make it right. It never decides who gets a review request: everyone still gets the same review link, so it stays on the right side of Google and the FTC.
Connect Google and your reviews land in one dashboard — with sentiment, a needs-a-reply queue, and a text to you within minutes when a low review comes in, so you can fix it fast.
Every review deserves a response — people notice a business that replies. One click drafts a warm, specific reply you approve and post, or auto-thank your 5-star reviews.
See your rating trend, how many reviews a month you're pulling, and exactly how many more you need to reach the next milestone — because a 4.7 wins jobs a 4.2 doesn't.
Took a while to get scheduled.
AI-drafted reply
Sam, thank you for the honest feedback — we've added crew hours so scheduling is faster now. We'd love another chance.
Drop one line of code on your site and your star rating and best reviews appear automatically — updating on their own, with standard review markup built in.
A clean star-rating badge you can drop into an email signature, a proposal, or a landing page — proof of your reputation everywhere you talk to a customer.
Your own hosted page of glowing reviews you can link from anywhere — social bios, ads, quotes — so your reputation does the selling before you ever pick up the phone.
312 Google reviews
One line of code · auto-updating · shows stars in Google search
Post offers and updates, refresh your hours and photos, and see the views, calls, and clicks your Google Business Profile is driving — the single biggest lever for showing up in the map results, without leaving your dashboard.
Track your star rating and review count against the local competitors you actually lose jobs to — so you know exactly how many reviews it takes to pass them in the map results.
Your five-star reviews go straight to Facebook and Instagram as ready-made social proof — turning every five-star review into content that markets you, with zero effort.
Posts, photos & hours from your dashboard · views / calls / clicks
Team messaging comes included when you add AI Voice or Cloud PBX: messages and photos, one-tap crew updates, alerts someone can claim, tasks, announcements and an @ai helper, for everyone on your team.
See what’s includedPut a receptionist on it in minutes — and hear it answer before you pay a dime of setup.
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