Team Messaging · included with AI Voice or Cloud PBX
Message the office and the field in one place, tied to your customers and your jobs. Included at no extra cost with AI Voice or Cloud PBX, for everyone on your team.
Direct messages, crew groups and company-wide chats, with job photos, files and @mentions. Voice messages are written out automatically, so they can be read on a noisy job site.
Running late, parts needed, need help, job done — one tap from the field and the owner and managers know right away. No phone tag.
Turn any message into a task with a due time. Post company announcements and see exactly who has read them.
Ask @ai and it answers from your own playbook, your receptionist’s knowledge and the customer’s history. Translate any message English ⇄ Spanish in one tap. AI extras include a generous monthly allowance.
From whichever services you have, new leads, replies to text-backs, low reviews, missed transfers and parked callers who have waited too long post into an Alerts chat. Tap “Claim it” and everyone knows who’s on it.
A chat about a customer shows their card — pinned note, open job, recent calls — and lands on their history. Tap “Add to job” to copy a message into your field software. A job chat can open by itself when a job is dispatched — from Jobber or ServiceTitan once connected, or any field software through Zapier or the API (Scale).
No signal in the attic? Messages wait and send themselves when it comes back. Set your status — on a job, off shift, do not disturb — and your own quiet hours for phone notifications. Call a teammate right from the chat, react with a tap, and pin what matters.
Team messaging comes at no extra cost with AI Voice or Cloud PBX — on its own or with other services — for everyone on your team. Don’t want it? Switch it off in one click.
Put a receptionist on it in minutes — and hear it answer before you pay a dime of setup.
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